Laptop is not booting up
From today morning my Dell Latitude D630 is not booting. Called service center , the guy asked me to press different kind of key combos for troubleshoot. Then he asaked me to open the keyboard which is a real bad idea as I can damage the system. After a big argument on this finally they agreed to send an engineer with required parts.
Asking a user to work/open the hardware is not at all a good practice, don’t know why they keep asking the same.
Meanwhile view this (less than 1MB), I hope that code is safe in my broken box :)
6 Comments to Laptop is not booting up
Did he also ask you what version of Windows you were running, and boggle when you didn’t turn out to run any Windows at all? Here’s my Dell support horror story: http://www.valdyas.org/foundobjects/index.cgi/o_tempora/frustration/dell.html (after which I swore never to buy Dell again).
I have the same laptop, and while I agree that asking the user to open it is not generally good practice, it’s not all that difficult, as I imagine you found out. Personally, I’d be glad they assumed you were capable of it – most reps I get assume everyone’s completely incompetent.
I hope you get it fixed soon!
Tommy.SApril 9, 2009
I dont even think that all warranties would allow you to open the computer by that way. But opening computer (keyboard) is little different thing than replacing parts (HD, 3D-card, soundcard, CPU etc) on desktop computer.
TheBlackCatApril 9, 2009
You can’t even replace the RAM in a latitude d?30 without taking off the keyboard. That is why they make it fairly easy, and it does not void your warranty. I have no idea why they put one of the RAM sticks under the keyboard, but they do.
zak89April 10, 2009
I think Dell’s warranty allows for do certain upgrades; on the new E series Latitudes they even give you a service manual with assembly instructions. They also replaced the fragmented casing bottom with a one piece base plate that can be removed easily for service, upgrades, etc. Maybe this service guy was unfamiliar with the older D series; the D630 is the last D series available, and I suspect that it will go as soon as they are sold out of the last batch.
kdApril 10, 2009
Thank you all. By some great luck, DELL engineer came down on same day and replaced the motherboard. I saw how to open that keyboard when they actually replaced my keyboard few months back. But as it is made of plastic, I never tried to do so by myself as from childhood I have a very good record of breaking electronic stuffs :)
April 9, 2009